Payment processing
When fee collection is enabled, payments are processed through the configured gateway and verified against the student account before the receipt is marked as paid. If a payment does not complete successfully, the transaction may fail without being posted to the account.
Cancellation handling
- If a transaction is abandoned before completion, it is normally treated as incomplete.
- Where the gateway shows a cancelled or failed status, the school records should reflect that status.
- The final settlement outcome may depend on the bank or payment processor.
Refund eligibility
- Any approved refund is handled according to the school?s own policy and approvals.
- Refunds, if allowed, are generally processed back to the original payment route.
- Processing time may depend on the payment gateway and the issuing bank.
Reconciliation and records
- Transaction reference numbers should be kept for review or reconciliation.
- School office verification may be required before a refund is initiated.
- Any reversal or adjustment is recorded against the relevant student fee ledger.
Disputes and support
- For payment disputes, contact the school office first.
- For technical issues in the portal or app, contact Result Hosting.
- Use the transaction reference and student details when raising a query.
Contact for payment policy queries
For questions about fee payments, cancellations, or refund processing in GyanSarita Vidhyalaya?, contact Result Hosting at resulthostingnet@gmail.com. School-specific approval and accounting queries should be raised with the school office.